Personal information is collected verbally when a participant calls to make a booking and by completing the Enrolment Form. Personal information is stored in the Student Management System and the Dept. Of Transport reporting spreadsheet, both are on a secure server.
The personal information we collect will not be used or disclosed other than in accordance with the Privacy Act, and for the purposes for which the information was collected. Except as required under the Standards for Registered Training Organisations 2015, Government Contracts or by law, information about a student will not be disclosed to a third party without the written consent of the participant.
Access by students to their personal records is available upon request to the RTO. Information that may be accessed includes progress, personal details, and any relevant details of the student’s enrolment that the RTO has collected. Students may correct such personal information at this time. The Records Management Policy details the process for students to follow to access personal information.
Under the Privacy Act 1988, individuals can make a complaint to Bigrig Training about the handling of personal information and we will endeavour to resolve the complaint as per our Complaints & Appeals Policy, within the designated timeframe. If an individual is not satisfied with the result, after 30 days may make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of the personal information, by calling 1300 363 992 or email info@bigrigtrainingwa.com
